How can we help?
Order questions, membership changes, or just a hello. The Rovena care team answers every message.
Track Your Order
Waiting on your order?
Your study is on its way. Track your package anytime with the link in your shipping confirmation email, or use the tracker below.
Track Your OrderNo shipping email yet? Check your spam folder or send us a message below.
Get In Touch
Send us a message
We reply within one business day, usually much sooner. Include your order number so we can help faster.
Membership help
Need to pause or cancel your VIP membership? You can do it yourself in under a minute, no email required.
Manage MembershipPrefer to talk?
Call us and a real person picks up during support hours.
Monday to Saturday, 8:00 AM to 6:00 PM PST
Quick answers
Frequently Asked Questions
Use the Manage Membership button above or open the Membership Cancellation page from the footer. It takes under a minute and you get a confirmation email.
Your shipping confirmation email has a tracking link, and the Track Your Order button above shows live updates for your package.
Check your spam or promotions folder first. If it is not there within 3 business days of ordering, send us a message with your order number and we will look it up.
Send us a message with your order number and the reason, and we will walk you through it. Our full Refund Policy is linked in the footer.
Within one business day, and usually much sooner during support hours: Monday to Saturday, 8:00 AM to 6:00 PM PST.